DOES REMOTE MONITORING SOFTWARE COMPLY WITH THE SPY ACT?
The Spy Act simply refers to the installation of advertising or data-gathering spyware without the computer owner's consent. Under the bill, it is STILL legal to install ANY program you want onto YOUR computer! It has always been illegal to install monitoring software onto a machine if you don't have the owner's consent.
Monitoring software is 100% legal as long as the computer you are installing it onto is YOUR computer or one that you have proper consent to monitor. You must notify any child or employee they will be monitored before beginning. We do not condone, promote or tolerate the use of our software for illegal purposes.
All our products are distributed and licensed on an "as is" basis and no warranties or guarantees of any kind are promised by SniperSpy as to their performance, reliability or suitability to any given task. In no event shall SniperSpy be liable for any loss of data or ANY DAMAGES OF ANY KIND, financial, physical, emotional or other, which might arise from its use. Federal or local law governs the use of some types of software; it is responsibility of the user to follow such laws.
It is a federal and state offense to install monitoring software on a computer of which you do not own. Check all state, federal and local laws before installing any monitoring software. You must always notify a person they are being monitored.
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. SniperSpy products do not collect any information from your system other than the information required for the products successful operation. Your private information is safe with us.
As you browse this and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
INFORMATION WE COLLECT AND HOW WE USE IT
This website collects certain information from and about its users two ways: Web logs and User Entered Information
a. Web Logs
When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
- Your Internet protocol address.
- The kind of browser or computer you use.
- Number of links you click within the site.
- State or country from which you accessed the site.
- Date and actual time of your visit.
- Name of your Internet service provider.
- Web page you linked to our site from.
- Pages you viewed on the site.
b. User Entered Information
Visitors to our website can register to purchase products and services. When you register, we will request some personal information such as name, address, email and other relevant information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider.
For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting. Retina-X Studios, LLC does not contact you by direct mail or telephone for any reason unless requested.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
- To fulfill your service requests for services.
- To protect ourselves from liability,
- To respond to legal process or comply with law, or
- In connection with a merger, acquisition, or liquidation of the company.
SniperSpy (herein referred to as "the Software") is offered in a time-oriented licensing configuration. When you purchase a license for SniperSpy, you will not be automatically re-billed, as our previous licenses were. If you wish to continue to use the SniperSpy service at the interval you selected, you will need to renew your license at that time. If you wish to no longer use the SniperSpy service, then at the end of the time period you selected at the point of purchase, your SniperSpy account will automatically be disabled.
Also, SniperSpy is only to be installed on one (1) child or employee computer at a time with each individual license purchase. If Retina-X Studios determines you are monitoring more than one child or employee computer using only one license, all subsequent monitored computers will be de-activated from SniperSpy usage. Any further abuse of the program will be grounds for immediate account termination without reimbursement.
AUTOMATIC LICENSE RENEWAL
At the point where you made your SniperSpy purchase and selected Automatic Renewal, you hereby agree that you will be automatically billed upon the end of your license interval that you selected:
- Quarterly: every three (3) months
- Semi-Annually: every six (6) months
- Annually: every twelve (12) months
If at any time, you can cancel your license plan. When this occurs, your automatic billing license plan will be terminated and your SniperSpy account will be disabled effective immediately. Please be aware that once you enter a new license plan billing cycle, refunds will not be given for that new time period.
CANCELING YOUR AUTOMATIC LICENSE RENEWAL
To cancel your automatic license plan renewal, please contact Retina-X Studios by either submitting a support ticket at the Retina-X Studios Helpdesk or by contacting our 24/7 live chat service from the helpdesk.
Please be aware that when you cancel your automatic license plan renewal, your SniperSpy account will be disabled at that time from further use. It is recommended once you cancel your billing license plan to remove SniperSpy from the computer associated with your account.
As with all competitors, we do not issue refunds for simply changing your mind. If you experience technical issues with our software, we will work with you to resolve these issues in a timely manner. If these issues cannot be resolved in a timely manner, a refund of the purchase price will be issued if the software is proven defective. We reserve the right to refund an order and discontinue support and service if you are threatening us or we determine you are using the service for disallowed purposes.
Customers are made aware by the documentation on this web site that, as the owner of the computer to be monitored, unrestricted access to the computer to be monitored is required. Unrestricted access is defined as:
- Customer is the legal administrator of the computer.
- Customer has physical access to the computer.
- Customer has properly de-activated and/or configured the computer's anti-virus program to allow SniperSpy to run unencumbered.
- Customer has all passwords to unlock the computer to gain access.
If a customer purchases this software and does not meet the criteria outlined above, refunds will not be issued due to this situation.
Also, if a customer purchases this software and cannot bypass, remove, or configure their anti-virus program to allow SniperSpy to function on the computer they own and wish to monitor, we are not liable for refunds due to this situation.
Refunds are not issued if your child or employee performs a complete reset of the computer that will, in turn, remove all installed software from the computer including this monitoring software. If your child employee performs a computer reset, it is your responsibility to gain access to the device to reinstall our software in order to continue to monitor that individual's activities. Additionally, if your child or employee either claims to have discovered this software and/or has removed the software against your wishes, a refund will not be issued. As stated previously, it is your responsibility to alert your underage child or employee using a company-issued computer that you are monitoring their activities.
Any customer who claims that their purchase was made in error or submitted fraudulent information will forfeit their right to any refund and will be held liable for all charges for the transaction. Our web site has built-in safeguards to prevent one-click purchasing by mistake. Also, if you feel someone has made the purchase using your information, Retina-X Studios requests you contact your bank to submit a fraudulent charge alert so that the bank can contact the appropriate parties to have it resolved.
Please be aware that once you enter a new license plan billing cycle, refunds will not be given for that new time period. If you wish not to renew, please contact us well in advance of the renewal date so that the account can be de-activated and no new charges will incur. It is the customer's responsibility to keep logs on their license plan periods.
As it pertains to the program’s icon, the icon and notifications cannot be hidden or disabled. The program is not a hidden program but instead a monitoring software meant for legitimate monitoring by parents or employers. Refunds will not be given regarding these safeguards.
Please be aware that all refunds result in immediate discontinuation of services and support.
All sales are final.
ALLOWED USES POLICY
SniperSpy is designed only to be used to monitor your underage child or employee. Retina-X Studios defines each as:
Child: Your own legal child that is under the legal age of 18 (as defined by US law). The child must be monitored using a computer running a compatible operating system that you own. You cannot monitor a child if you hold one of the following relationships:
- Brother / Sister
- Step-Brother / Step-Sister
- Step-Father / Step-Mother
- Aunt / Uncle
- Cousin / Nephew
- Grandfather / Grandmother
- Great-Grandfather / Great-Grandmother
Employee: Your employee at a company you own OR an employee at the same company as you and you have managerial responsibilities for. The employee must be monitored using a computer running a compatible operating system owned by the company and issued to the employee under your company's policies regarding company computers. The employee MUST give their consent and be notified they are being monitored before monitoring can begin.
SniperSpy cannot be used to monitor any other individuals (such as a spouse, friend, significant other, parolee, probationer, etc.). This would violate the terms you agreed to at the point of purchase and be subject to immediate termination without reimbursement.
You agree that you will comply fully with all relevant export laws and regulations applicable to you, including, without limitation, the U.S. Export Administration Regulations if you are a resident of the United States (collectively referred herein as 'Export Controls'). Without limiting the generality of the foregoing, you will not, and you will require your representatives not to, export, direct or transfer the Software, or any direct product thereof, to any destination, person or entity restricted or prohibited by the Export Controls.
If you are entering into this Agreement on behalf of any agency or instrumentality of the United States Government, the Software is 'commercial computer software' and 'commercial computer software documentation' and pursuant to FAR 12.212 or DFARS 227.7202, and their successors, as applicable, use, reproduction, and disclosure of the Software are governed by the terms of this Agreement.
You agree that you will not (1) intercept, examine or otherwise observe any proprietary communications protocol used by the Software, whether through the use of a network analyzer, sniffer or other program or device; or (2) use any type of virus, clock, timer, counter, worm, bot, spider, software lock, drop dead device, Trojan-horse routing, trap door, time bomb or any other codes, instructions or third-party software that is designed to provide a means of surreptitious or unauthorized access to, or distort, delete, damage or disassemble, the Software.
You must be at least 18 years of age to purchase any of our products. You agree that you will not allow any other party to register your account, install or use the software or account login. The account email registered to the account must match the account email used during purchase.
By installing, running, or using any SniperSpy product or service you agree to the above Policies. In addition you agree that you will follow the SniperSpy Policies at all times when using an SniperSpy product or service.
SOFTWARE END USER LICENSE AGREEMENT (EULA)
PLEASE READ THIS LICENSE CAREFULLY BEFORE PURCHASING OR USING THE SOFTWARE. BY USING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, DO NOT INSTALL OR USE THE SOFTWARE, DELETE THE SOFTWARE AND ALL RELATED FILES FROM YOUR COMPUTER, AND PROMPTLY RETURN THIS PACKAGE AND ITS CONTENTS TO THE PLACE OF PURCHASE FOR A REFUND.
The computer software, artwork, music, and other components included in this product (collectively referred to herein as the "Software") are the copyrighted property of Retina-X Studios, LLC and its licensors (collectively referred to as "RXS"). The Software is licensed (not sold) to you, and RXS owns all copyright, trade secret, patent and other proprietary rights in the Software. You may use the Software on a single computer. You may not: (1) copy (other than once for back-up purposes), distribute, rent, lease or sublicense all or any portion of the Software; (2) modify or prepare derivative works of the Software; (3) transmit the Software over a network, by telephone, or electronically using any means, except in the course of your network use of the Software over authorized networks; (4) reverse engineer, decompile or disassemble the Software. You may transfer the Software, but only if the recipient agrees to accept the terms and conditions of this Agreement. If you transfer the Software, you must transfer all components and documentation and erase any copies residing on computer equipment. Your license is automatically terminated if you transfer the Software. License period starts at time of purchase.
You expressly acknowledge and agree that use of the Software is at your sole risk. Except for the limited ninety (90) day warranty on the media set forth above. All sales are final. Customer refunds will not be given due to anti-spyware or anti-virus related issues. Your anti-virus or anti-spyware can be told to Ignore SniperSpy when installed locally. Accounts are subject to be disabled after 30 days or 1000 log files accrue without a login from user. Any disabled account can be reactivated at any time. Screenshots older than 100 screenshots are subject to be deleted unless you have a screenshot limit add-on.
RXS warrants to the original consumer purchaser that the media furnished in this product will be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (as evidenced by your receipt). If the media furnished in this product proves to be defective, and provided that the original consumer purchaser returns the media to RXS in accordance with the instructions in this paragraph, RXS will replace the defective media: (a) free of charge to the consumer purchaser, if the media proves to be defective within the ninety (90) day period following the date of purchase, and (b) for a fee of $8.00 per Compact Disc, if the media proves to be defective after the expiration of the ninety (90) day warranty period.
To obtain a replacement CD, please return the CD only, postage prepaid, to RXS, at the address below, accompanied by proof of date of purchase, a description of the defect, and your name and return address, as well as a check for $8.00 per CD if after expiration of the warranty period. RXS will mail a replacement to you.
Terms are subject to change at any time.
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