How do I order remote software online?
After you have decided to purchase, go to the order page. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.
What charge will show on my card?
The charge for any software on our site will appear as "Plimus, Inc.".
How secure is the order process? All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% Secure and Confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured.
Do you take orders by phone or mail?
We currently accept orders online or by mail only. To order SniperSpy online go to the Purchase page. To order any of our titles by mail, go to the Purchase by Mail page.
What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your system other than the information required for the products' successful operation. We also will not contact you in any way unless you request assistance.
Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life,online technical support for life, and live technical support at 1-(888)-475-5345 Monday through Friday 9am - 5pm EST. In the extremely rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.
Do you provide software updates? Yes. When you purchase a Retina-X Studios product, you will receive free minor software updates until the next major version is released, which typically happens once per year. At that time you can upgrade to a future version for a substantially reduced price.
How do I cancel my subscription?
New customers of SniperSpy are not automatically rebilled. Instead they are given the option to renew at the end of their purchased license. However, customers previous to December 10, 2011, can easily cancel their automatic billing by contacting us online or by phone at 1-(888)-475-5345. Your subscription will be canceled at that point and no further billing will ensue. Also, your SniperSpy account will be disabled at that time from further use. It is recommended once you cancel your subscription to remove SniperSpy from all devices associated with your account.
Does SniperSpy work on my Internet connection?
SniperSpy works on ANY Internet connection. It doesn't matter if you have a high-speed connection or a 56k connection. The activity logs are very small thus they can be sent in total stealth using virtually any Internet connection.
What versions of Windows is SniperSpy compatible with? SniperSpy works on any version of Windows including Windows XP, 2000, NT, Vista and Windows 7. SniperSpy is remotely deployable to all versions of Windows including Windows Vista and 7.
Can anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else can access your activity without your secret password.
Will users know SniperSpy is installed once they execute it?
The only way they will know is if you chose the "Alert User at Startup" option while creating your module. If you didn't choose that option then nothing will be displayed to notify the user.
Can I install SniperSpy from a floppy or CD-ROM?
Yes, if you want to install from a floppy or CD, just create your module according to your needs. Then copy the module file to a floppy or CD and take it to the computer in which you need to monitor. Then run the module from the floppy or CD.
I configured SniperSpy, now how do I deploy the software remotely?
The module can be deployed remotely a number of ways. The most common of which is renaming the module exe file to something inconspicuous such as eminem.exe or coolgame.exe and then placing it inside a WinZip file. The Zip file would then be attached to an email to the remote user for them to run.
How do I insert my module into a Word Document?
First, you should have the module saved in a location that you know and remember.
1. Open a new word document.
2. Type or paste some text you want in the document.
3. Put the cursor at the very first line of the document.
4. Go to INSERT > OBJECT and click "Create from File" tab
5. Then click Browse and select your module to Insert it. Click Insert.
6. Make sure you check the option "Display as icon".
7. Click "Change Icon"
8. Click "Browse" and choose any file containing icons such as c:\windows\system32\shell32.dll so it can extract it
9. Select an icon to display from the list. Put pictures.gif or whatever you wish in "Caption".
10. Then click OK and save the Word document and send it to your remote computer.
Note: The word document must be opened and the icon must be double-clicked for the module to execute.
How do I insert my module into a Wordpad Document?
First, you should have the module saved in a location that you know and remember.
1. Open a new Wordpad document.
2. Type or paste some text you want in the document.
3. Put the cursor at the very first line of the document.
4. Go to INSERT > OBJECT and click "Create from File" tab
5. Then click Browse and select your module to Insert it. Click Insert.
6. Make sure you check the option "Display as icon".
7. Then click OK and save the Wordpad document and send it to your remote PC.
Note: The Wordpad document must be opened and the icon must be double-clicked for the module to execute.
How do I use RXS Stealth Email in conjunction with SniperSpy? The Stealth Email system is a basic webmail system that allows you to send emails anonymously. You can put any attachment in your email to be delivered to the email address you choose. SniperSpy modules can easily be attached to emails sent from Stealth Email.
What if the module can't be executed via e-mail?
The remote user must execute the module in order for the program to install. If the module can't be executed by email then you will need to execute it locally. Getting the module to be executed on your remote computer is your responsibility and no refunds will be given if the remote user doesn't run the module.
Why doesn't anything happen when I run the module I created?
The module you create would be executed only on the PC you want to monitor. Nothing appeared to happen because that's what the module is designed to do. You should uninstall the SniperSpy installation and then deploy the exe module to the appropriate PC.
How can I stop SniperSpy from running on a remote PC?
To stop SniperSpy from running on a remote PC, simply login to the online control panel. Then select "Uninstall SniperSpy" from the left side menu. The software will then remove itself the next time it uploads information, which is usually within minutes.
How do I view the recorded data captured from the module?
After you have deployed to your remote PC, you should login to your online control panel using your username and password to view data recorded by SniperSpy.
Will SniperSpy Be detected by virus scanners?
Due to the increased demand for remote monitoring products, anti-virus and anti-spyware software label some of them as potentially unwanted programs. We attempt to stay ahead of the anti-virus software, however, they are becoming increasingly more aggressive. Fortunately, there is a workaround. If you suspect our software will be detected by an anti-virus software on the monitored PC, then we suggest you locally deploy SniperSpy and then configure the anti-virus software to exclude our software from future virus scans. Our customer support team can help you with this process. Any time our software is known to be detected we will work to ensure an update is released that will eliminate the problem. All anti-virus programs include a way you can EXCLUDE or IGNORE. We also include step-by-step instructions for:
*** NO REFUNDS will be given due to conflicts with any third-party programs. ***
Why did my logs stop updating?
The first thing to try is to login to your SniperSpy account, then click the LOGOUT link. This will cause your logs to start uploading again in ten minutes in case you forgot to click LOGOUT the last time you used the Live Control Panel. Please remember you should always click the logout link when you are finished or the logs will pause uploading.
If you have already done this, and your logs have stopped for less than 48 hours then its too soon to know whether you need to re-deploy. The computer could simply be turned off or not connected to the internet right now.
If you can have the remote user reboot the computer this may help. A reboot will allow the software to upload logs six minutes after a successful internet connection. All pending logs will upload at that time and be viewable in your SniperSpy account.
If two days pass and no logs are uploaded then you should re-deploy your module to your remote computer. Perhaps the installation was damaged somehow. Please make sure you are using the latest version of SniperSpy. If you need the latest version then please see the Upgrade Center.
Why are the keystrokes not recording?
If your logs are coming in but you are receiving no keystroke recordings whatsoever, then one of these two items is likely the cause.
1. The windows recording feature was not turned on in your module. This is required to record keystrokes.
2. The remote computer has an anti-virus that took out the keystroke logging file. The only option is to remove the anti-virus and redeploy if you want to record keystrokes. You can replace the anti-virus with Avast 4 Home Edition which does not detect our files. http://www.sniperspy.com/avast4home.html
Why is my username and password not being accepted?
Be sure that you are typing your username and password in EXACTLY as indicated when you setup your account. Usernames and passwords are case-sensitive.
How do I retrieve a lost password?
To retrieve your online control panel password, click the lost password page to have it sent to your email address.
How do I change my SniperSpy password?
To change your SniperSpy password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm.
How can I upgrade to the latest version?
For more information on upgrading to the latest version of SniperSpy please visit the Upgrade Center.
How long are my logs stored on the server?
All logs are subject to deletion after thirty (30) days. It is your responsibility to download / save any logs you wish to keep onto your own personal computer.
NOTE: All trademarks are property of their respective owners. These companies are not affiliated with SniperSpy.com in any way. These trademarks are used solely for the purpose of describing example computer programs which can be ethically monitored using this remote monitoring software solution.
