After installation, you should wait some time until the monitored computer has had activity. The logs should begin to insert at the desired interval set during configuration.
Logging Into Your Viewer Account
When you are ready to login to your Viewer account to check logs, enter your username and password at # or on the Login page on the SniperSpyMac.com website. Be sure to enter your username and password EXACTLY as you did upon account creation. Both are case-sensitive.
Inside Your Account
Once you are inside your account, your screen should look something like the one below.
This is the first group of commands inside your Viewer account. Each type of log is saved into a separate log section for your convenience. All log viewer pages work the same. You can sort results by any column by pressing the sort arrow icon. You can clear all logs within each category by clicking the Clear Logs button. You can also select to show only a specific user's results if there are multiple users on your remote computer.
Live Control Panel:
Connects you to the area to perform LIVE monitoring tasks.
View Top 10 Reports:
This section contains the top 10 of each particular log type, such as the top 10 URLs visited or applications ran. And this information can be displayed as a column, pie, doughnut, or line chart, and will display the counts for each top 10 list.
View Screenshot Logs:
In this section, all of the screenshots that SniperSpy logs will be displayed here. You will be able to see them in their entirety, what window was open, their size, the username of who was logged in at that time, and the date and time each image was logged.
View Keystroke Logs:
The Keystroke log will display all of the keystrokes logged in any open window, application, or internet browser. You will see the date and time they were logged, the username logged in at that time, the application the log was logged in, and all of the keystrokes that were logged.
View Website Logs:
In this section, all of the internet activity that was logged is displayed. Here, the date and time, title of the page, the username of who viewed the site, and the web address of each and every page viewed and logged.
View App Usage Logs:
The Application log area will show all of the applications that were ran while SniperSpy was logging. In each log, the date the application ran, the application itself and title are displayed, as well as the time the application ran and was closed, the duration, and the username of who ran the application.
View Pasteboard Logs:
Here, all text that was copied to the pasteboard is displayed. Each log will show the date and time, the title of the page it was copied within, the actual text copied in its entirety, and the username of who copied the text.
View IM Conversations:
All instant messaging (IM) conversations that are logged are displayed here. Within each log contains the date and time of the conversation, the application where the conversation took place, the actual conversation itself, and the username of who had the conversation.
Tools / Utilities
The second section in your Viewer account contains various tools and commands for your account.
Takes you to the welcome page of your account.
Browse Uploaded Files:
Displays various documents that were able to be logged by the program.
View Remote Location:
Shows the location of the monitored computer when it uploaded logs, based on its IP address.
Search All Logs:
Search all log types for specific keywords.
Clear All Logs:
Clear all logs across all log types. Use with caution as logs cannot be retrieved.
Changes the password for your online Viewer account. Does not change the Logger password.
Change Personal Info:
Changes your email address and name associated with the account.
Add Another License:
Here you can add a new license to monitor more than one computer.
Live Control Panel
To use the LIVE Control Panel feature of SniperSpy Mac, click this link at the left menu inside your account. You will then be brought to the connection screen. If your remote computer is online, you will be connected within one minute. Once connected the Live Control Panel interface will appear on your screen. There you can click any command in the left menu to be performed on the remote computer. Each time you issue a command it will be sent to your remote computer immediately. Then within a few seconds your screen will refresh with a status update of the last command sent.
Here are the commands you can execute inside the live control panel:
You have the ability to send a message directly to the desktop of the Mac where SniperSpy is running.
Here, you can launch any installed application on the monitored Mac either by name or by entering the file path of the .app file.
With this command, you can remotely launch the screensaver (if enabled) on the monitored Mac.
You can send a command to the monitored Mac that will log off the current user that is logged in.
This command will remotely restart the Mac where SniperSpy is monitoring.
With this command, you can shutdown the monitored Mac remotely.
Remote File Browser:
The capability will enable you to browse the file system of the monitored Mac from your desktop.
The command will display all of the processes that are currently running on the monitored Mac.
This command will show the current live screen on the monitored Mac. The screen will refresh every 30 seconds.
View Live Keystrokes:
Using this command will show the live keystrokes being entered on the monitored Mac.
IMPORTANT NOTE: Anytime you are finished with the Live Control Panel, be sure to click the LOGOUT link on the page to tell the remote machine to go out of live mode and begin sending logs again. If you simply close your browser, then your account will remain in live mode and will not send logs until you re-login and then log back out. If your logs have stopped, 99% of the time you just need to logout of your account.
The log files within each logging category can be deleted by clicking the Clear Logs button on a log page. You can also select multiple files for deletion at once. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Tools / Utilities section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered!
Changing Viewer Password
Changing your Viewer password is very easy and can be done at any time. It will not interfere with the operation of SniperSpy on the remote computer. To change your password, go to your online control panel and click the Change Password link in the Tools section at left. Insert the appropriate fields and click submit. Your password will then be changed. This will not affect the Logger password which is the password you use with the hot key sequence. However, since your account information is entered inside the Logger, you will need to bring up the Logger interface and change the account password there as well.
How To Uninstall SniperSpy Mac
To remotely uninstall SniperSpy from your Mac computer, simply login to your online control panel, click My Computer from the top menu, and click the Uninstall icon next to the computer that you want to remove the software. SniperSpy will be removed from the remote computer within thirty minutes.
To uninstall SniperSpy Mac from the monitored Macintosh, you will need to bring up the configuration interface first. Open the SniperSpy App icon and enter your email address and password. Then, once the configuration interface appears, click the Security tab, and click the Uninstall button.
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